Shipping Policy

Effective Date: October 20, 2026

At Metro Gems Co., we understand that delivery is an important part of the online shopping experience. A desktop lamp may be the finishing touch for a workspace, a decorative tray may be intended as a gift, and a set of coasters may be selected to complete a living-room arrangement. We aim to make the journey from checkout to delivery straightforward and transparent.

This Shipping Policy explains our shipping charges, order processing procedures, delivery expectations, address requirements, and steps to take when a package is delayed, damaged, or missing.

This policy applies to purchases made through https://www.metrogemsco.online/, operated by TRADECOR BRANDON, LLC.

1. Shipping Fees

We offer the following standard shipping structure for eligible orders:

• Orders of $10.00 or more: Free standard shipping.

• Orders below $10.00: A standard shipping charge of $5.99.

The applicable shipping charge will be presented during checkout before you submit your order.

Unless the checkout page expressly states otherwise, the threshold is based on the merchandise order subtotal before applicable taxes and shipping charges. Any promotion that changes the calculation will be governed by the conditions disclosed for that promotion.

If your cart contains multiple products, the shipping charge will generally be calculated using the eligible order subtotal for the transaction. The final checkout summary should be reviewed before payment.

2. Order Processing

After an order is submitted, our systems and fulfillment arrangements may need time to verify payment, confirm product availability, prepare the merchandise, and arrange dispatch.

Processing time is separate from the time a carrier takes to deliver a package.

We do not promise a specific processing period unless an applicable estimate is expressly displayed during checkout or communicated in your order confirmation. If an unexpected fulfillment issue affects your order, we will make reasonable efforts to provide an update when appropriate.

Please ensure that your email address is entered correctly so that you can receive order confirmations and any available shipping notifications.

3. Delivery Estimates

Delivery estimates, when provided, are intended to help customers plan for the arrival of their purchases. They are not guaranteed delivery dates unless expressly stated as guaranteed in the applicable offer or agreement.

Actual transit time may depend on the shipping service, destination, carrier workload, weather, transportation disruptions, seasonal demand, and other circumstances.

Because desktop lamps and decorative accessories may travel through different fulfillment or carrier networks, delivery timing can vary between orders. We recommend reviewing any available estimate at checkout and in the shipment notification.

If no delivery estimate is displayed, please contact us for the most appropriate information available for your order.

4. Shipping Destinations and Service Availability

The destinations available for a particular order will be determined by the shipping options presented at checkout.

We may be unable to deliver to certain addresses because of carrier restrictions, service limitations, or fulfillment requirements. If your destination cannot be served, please contact us before placing the order.

We will not claim that a particular destination is eligible for delivery unless that option is supported by our current checkout or fulfillment arrangements.

5. Accurate Shipping Information

Customers are responsible for entering a complete and accurate delivery address.

Please verify the following before placing your order:

• Recipient name.

• Street address and unit or suite number, where applicable.

• City, state, and ZIP code.

• Email address and telephone number, if requested.

If you notice an error, contact [email protected] as soon as possible and include your order number.

We will make reasonable efforts to correct an address before fulfillment, but changes cannot be guaranteed once an order has been processed or transferred to a carrier.

If an incorrect or incomplete address causes a delivery problem, additional shipping costs or other consequences may depend on the circumstances, the applicable checkout terms, and governing law.

6. Shipment Confirmation and Tracking

When tracking information is available, we may provide it through an order notification or another appropriate communication channel.

Tracking information is supplied or updated by the relevant carrier or fulfillment service. It may not become active immediately after a shipping label is created, and scans may not appear continuously during transit.

A temporary absence of tracking updates does not necessarily mean that a package has been lost. If the tracking status appears inconsistent, remains unchanged for an unusually long period, or shows a delivery problem, contact our team for assistance.

7. Split Shipments and Multiple Products

Depending on inventory availability and fulfillment arrangements, products in a single order may occasionally be shipped separately.

If separate shipments are used, tracking information and arrival dates may differ. We will provide available shipment details where appropriate.

If you receive only part of an order, please compare the delivered merchandise with your order confirmation and any shipment notices before reporting an item as missing.

8. Delayed Packages

Shipping delays can occur even when an order has been prepared correctly.

Potential causes include severe weather, carrier backlogs, address verification, public holidays, transportation interruptions, operational disruptions, and other events beyond our reasonable control.

If your package has not arrived within the estimate provided for your order, please email [email protected] with your order number and tracking details, if available.

We will review the information reasonably available to us and explain any appropriate next steps. Depending on the circumstances, this may include contacting the carrier, investigating the shipment, arranging a replacement, or discussing a refund where warranted by the facts or applicable law.

9. Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking the delivery area, mailbox, building reception, household members, or other authorized recipients where applicable.

Please also verify that the shipping address on your order confirmation is correct.

If the package remains missing, contact us so that we can review the situation and determine whether further investigation is appropriate.

We will consider the available tracking information, delivery circumstances, carrier records, and applicable legal obligations. A delivery scan will be considered as evidence but will not automatically resolve every claim.

10. Damaged Packages and Merchandise

Please inspect your shipment after it arrives.

If a package appears visibly damaged, retain the packaging and take photographs of the outer carton, shipping label, protective materials, and affected product when it is safe to do so.

For a damaged desktop lamp, do not plug in or operate the product if the damage could create an electrical or physical safety risk. For a decorative tray or coasters, photograph any cracks, chips, breakage, or other material damage.

Contact [email protected] with your order number, a brief description, and supporting photographs where available.

We will review the report under our Return and Refund Policy and applicable law. Depending on the circumstances, an appropriate resolution may include a replacement, refund, or another remedy.

11. Incorrect or Incomplete Orders

If you receive the wrong product, an incorrect quantity, or an order that appears incomplete, please contact our team.

Include your order number, the item expected, the item received, and the quantity involved. Photographs may help us identify the issue more quickly.

We will review the order and explain the appropriate next steps. We aim to resolve fulfillment mistakes fairly and in accordance with our published policies and applicable law.

12. Delivery Instructions and Access Restrictions

Customers should provide any necessary unit number, building information, or other address details requested at checkout.

Special delivery instructions may be passed to a carrier when supported by the available service, but we cannot guarantee that every instruction will be followed.

Customers should avoid requesting delivery arrangements that create a safety hazard or conflict with carrier requirements.

13. Shipping Charges on Returns

Shipping charges for an original order and the cost of sending an item back are separate matters.

Our standard checkout charges are free shipping on orders of $10.00 or more and $5.99 shipping on orders below $10.00.

For voluntary returns, return-shipping responsibility will be determined by the applicable Return and Refund Policy and the terms communicated for the purchase. If merchandise is confirmed to be defective, damaged on arrival, or shipped incorrectly, we will review the appropriate shipping-cost treatment in accordance with applicable law.

No provision in this section is intended to remove a customer's mandatory legal rights.

14. Changes to an Order After Shipment

Once a package has entered the carrier network, we may be unable to change its destination, contents, or delivery arrangements.

If you need help after shipment, contact us as soon as possible. We will explain any options available through our fulfillment arrangements, without guaranteeing that a carrier intercept, rerouting request, or delivery hold will succeed.

15. Circumstances Beyond Our Control

Delivery may be affected by events that are not reasonably within our control, including severe weather, natural disasters, labor disruptions, government restrictions, transportation failures, public emergencies, or interruptions to carrier operations.

We will make reasonable efforts to communicate material issues when appropriate. Such events do not automatically eliminate obligations that apply under governing law, including obligations relating to refunds or undelivered goods.

16. Policy Changes

We may revise this Shipping Policy to reflect changes in shipping providers, fulfillment procedures, pricing, or legal requirements.

The current version will be posted on our website with its effective date. Any change affecting an existing order will be handled consistently with the applicable agreement and law.

17. Contact Us

For shipping questions, tracking assistance, missing packages, or delivery concerns, please contact:

Metro Gems Co.
TRADECOR BRANDON, LLC
Attn: DEANDRE LAQUON YOUNG
4455 E Camelback Rd e 180
Phoenix, AZ 85018
United States

Email: [email protected]
Website: https://www.metrogemsco.online/