Privacy Policy

Effective Date: October 20, 2026

Metro Gems Co. respects the privacy of its customers and understands that shopping online requires trust. When you browse our website, purchase a desktop lamp, select a decorative tray, or contact us about coasters or another home accessory, certain information may be collected and used to operate our store, complete transactions, respond to questions, and improve the shopping experience.

This Privacy Policy describes how TRADECOR BRANDON, LLC, operating the Metro Gems Co. website at https://www.metrogemsco.online/, collects, uses, discloses, and protects personal information.

By using our website, you acknowledge the practices described in this policy, subject to any consent or other legal basis required by applicable law.

1. Information We Collect

The information we collect depends on how you interact with our store.

A. Information You Provide Directly

When you place an order, submit a form, or contact customer service, you may provide:

• Name and contact details.

• Email address and telephone number, if requested.

• Billing and shipping addresses.

• Order details, purchased products, quantities, and transaction records.

• Information included in customer service correspondence.

• Photographs or other supporting materials submitted with a return, refund, damage, or product-support request.

Please avoid including unnecessary sensitive information in messages to our customer service team.

B. Transaction and Payment Information

When you make a purchase, information necessary to process the transaction may be handled by our store platform and payment service providers.

Depending on the payment method and service configuration, we may receive transaction references, payment status, billing details, and limited payment-related information. Full payment-card details may be processed directly by a payment provider rather than stored on our own systems.

Payment processing is subject to the applicable provider's terms and privacy practices.

C. Device and Usage Information

When you visit the website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address.

• Browser type and device characteristics.

• Operating system and language settings.

• Pages viewed, referring pages, and interactions with website features.

• Approximate timestamps and diagnostic information.

• Cookie identifiers and similar online technologies, where enabled.

This information helps us maintain website functionality, diagnose errors, detect suspicious activity, and understand how visitors use our store.

D. Information From Service Providers

We may receive information from companies that support our store, such as ecommerce platform providers, payment processors, shipping services, security tools, analytics providers, and customer communication services.

The information received depends on the service being used and the permissions or settings applicable to that service.

2. How We Use Personal Information

We may use personal information for legitimate business purposes, including the following:

Order fulfillment: To confirm purchases, process payments, arrange shipment, provide delivery updates, and maintain transaction records.

Customer support: To answer inquiries, investigate missing or damaged merchandise, handle refund requests, and communicate about product concerns.

Store operations: To administer our website, manage inventory information, improve product listings, and maintain reliable shopping functionality.

Security and fraud prevention: To identify suspicious transactions, protect accounts and systems, investigate abuse, and help prevent unauthorized activity.

Communications: To send order confirmations, service notices, policy updates, and other messages related to a purchase or customer request.

Analytics and improvement: Where permitted, to understand website performance, evaluate customer interactions, and improve the organization and presentation of our desktop lamps, decorative trays, coasters, and other merchandise.

Legal compliance: To maintain appropriate business records, respond to lawful requests, enforce our agreements, and comply with applicable legal obligations.

We will not use personal information for purposes materially incompatible with the purposes described here without providing additional notice or obtaining consent where required.

3. Cookies and Similar Technologies

Our website or its service providers may use cookies, pixels, local storage, and similar technologies to support essential website functions and, where enabled, analytics or marketing activities.

These technologies may help us:

• Keep shopping-cart contents available during a browsing session.

• Remember certain preferences.

• Maintain website security.

• Measure website traffic and performance.

• Understand interactions with product pages.

• Support advertising measurement or personalization where applicable.

You may be able to control cookies through your browser settings or available website privacy controls. Blocking certain cookies may affect shopping-cart functionality, checkout, or other features.

Where applicable law requires consent for nonessential cookies or similar technologies, we will use the consent mechanisms required by that law.

4. How We Share Information

We do not treat personal information as a commodity for unrestricted sale. We may share information in limited circumstances necessary to operate our business or as otherwise permitted or required by law.

A. Service Providers

We may disclose information to companies that provide services such as:

• Ecommerce hosting and website administration.

• Payment processing and transaction security.

• Shipping, delivery, and fulfillment.

• Customer service and communications.

• Fraud prevention and technical support.

• Analytics and website performance monitoring.

These providers may process information according to their contractual responsibilities and applicable privacy obligations.

B. Legal and Safety Requirements

We may disclose information when reasonably necessary to comply with a valid legal obligation, respond to lawful governmental requests, protect the rights or safety of individuals, investigate fraud, or establish and defend legal claims.

C. Business Transactions

If our business undergoes a merger, restructuring, acquisition, financing, or sale of assets, relevant information may be disclosed to appropriate parties as part of the transaction, subject to applicable legal safeguards.

D. With Your Direction or Consent

We may share information when you direct us to do so or provide consent where required.

E. Sale, Sharing, and Targeted Advertising

Certain privacy laws define “sale,” “sharing,” or targeted advertising more broadly than an ordinary cash sale of information. If our use of advertising or analytics technologies falls within such a definition, we will provide applicable notices and choices required by law.

We will not represent that no data sharing occurs merely because we do not exchange information for cash.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.

Retention periods may depend on:

• The time required to fulfill an order and provide customer support.

• Accounting, tax, and transaction-record requirements.

• The handling of refunds, disputes, chargebacks, or warranty-related issues.

• Security, fraud-prevention, and incident-investigation needs.

• Applicable statutes of limitation and other legal obligations.

When information is no longer reasonably necessary and no legal or operational basis requires retention, we will take appropriate steps to delete it, anonymize it, or otherwise dispose of it securely.

6. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we seek to reduce risk through appropriate safeguards and service-provider arrangements.

You can also help protect your information by using secure devices, keeping account credentials confidential, and avoiding the transmission of payment-card details through ordinary email.

7. Your Privacy Rights and Choices

Depending on your place of residence and applicable law, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information we maintain about you.

• Request correction of inaccurate information.

• Request deletion of certain information.

• Obtain a portable copy of certain information.

• Opt out of qualifying sales, sharing, or targeted advertising.

• Limit certain uses of sensitive personal information where applicable.

• Appeal a qualifying decision concerning a privacy-rights request.

• Withdraw consent where processing relies on consent.

These rights are subject to legal exceptions, identity verification, and other conditions established by applicable law.

Arizona Residents

Arizona residents may have privacy protections under applicable Arizona and federal laws, depending on the circumstances. The availability of particular rights depends on the law in effect and whether the relevant requirements apply to our business and the information involved.

We will assess privacy requests under the laws applicable to the request rather than assuming that every statutory right applies to every individual or business.

How to Submit a Request

Email [email protected] with the subject line “Privacy Rights Request.”

Please describe the request and provide enough information for us to identify the relevant records. We may ask for reasonable verification before disclosing, correcting, or deleting personal information.

We will respond within the timeframe required by applicable law. If we cannot fulfill a request, we will explain the reason to the extent legally required.

We will not unlawfully discriminate against customers for exercising privacy rights.

8. Marketing Communications

We may send service-related emails about purchases, shipment status, refunds, or customer support matters.

If we send promotional messages, you may opt out using the unsubscribe instructions provided in the message, where available. Even after opting out of marketing communications, you may continue to receive essential transactional or administrative messages related to your orders.

We will honor applicable consent and opt-out requirements.

9. Children's Privacy

Our website is intended for a general shopping audience and is not designed to knowingly collect personal information directly from children in circumstances prohibited by applicable law.

If we become aware that personal information has been collected from a child in a manner that violates applicable requirements, we will take appropriate steps to address the information.

A parent or guardian who believes that a child has provided personal information inappropriately may contact us for assistance.

10. Third-Party Websites and Services

Our website may contain links to payment services, delivery tracking pages, social media platforms, or other external websites.

These third parties may operate under their own privacy policies and terms. We do not control every aspect of their data practices and encourage you to review their policies before submitting information to them.

A link to an external service does not, by itself, mean that Metro Gems Co. endorses every practice of that service.

11. International Data Processing

Our business is based in the United States. Depending on the services used to operate the store, personal information may be processed or stored in the United States or other jurisdictions.

Where applicable law imposes requirements on international transfers of personal information, we will take the steps required by that law.

12. Changes to This Privacy Policy

We may revise this policy when our business operations, technologies, service providers, or legal obligations change.

The updated version will be posted on our website with a revised effective date. If a material change requires additional notice or consent under applicable law, we will take the required steps.

13. Contact Information

For questions about this Privacy Policy, information practices, or a privacy-rights request, contact:

Metro Gems Co.
TRADECOR BRANDON, LLC
Attn: DEANDRE LAQUON YOUNG
4455 E Camelback Rd e 180
Phoenix, AZ 85018
United States

Email: [email protected]
Website: https://www.metrogemsco.online/