Contact Information

Effective Date: October 20, 2026

At Metro Gems Co., we believe that helpful customer service is an essential part of a positive shopping experience. Whether you are exploring a desktop lamp for your home office, choosing a decorative tray to organize everyday essentials, or looking for coasters that complement your interior décor, we want you to have a clear way to reach us whenever you need assistance.

Our customer service team welcomes questions about orders, product details, shipping, returns, refunds, and general website inquiries.

Business Information

Store Name: Metro Gems Co.

Legal Business Name: TRADECOR BRANDON, LLC

Business Address:
4455 E Camelback Rd e 180
Phoenix, AZ 85018
United States

Return Address:
4455 E Camelback Rd e 180
Phoenix, AZ 85018
United States

Customer Service Contact: DEANDRE LAQUON YOUNG

Customer Service Email: [email protected]

Official Website: https://www.metrogemsco.online/

Customer Support

For questions about a recent purchase, please contact us by email. Our team can help direct your inquiry to the appropriate order or product-support process.

We welcome inquiries concerning:

• Orders and payments: Questions about order confirmations, transaction status, and purchase details.

• Product information: Questions about desktop lamps, decorative trays, coasters, product descriptions, and available features.

• Shipping and delivery: Assistance with tracking information, delayed shipments, missing packages, and delivery concerns.

• Returns and refunds: Guidance on return requests, refund status, replacements, and merchandise received in damaged or incorrect condition.

• Website assistance: Help with general questions about using our online store.

• Privacy inquiries: Questions about our handling of personal information and applicable privacy requests.

How to Contact Us Efficiently

To help us understand your request, please include your order number when contacting us about an existing purchase.

For a product concern, briefly describe the issue and identify the item involved. If merchandise arrived damaged or incorrect, photographs may help us assess the circumstances and determine the next steps.

Please do not include full payment-card numbers, passwords, or other unnecessary sensitive information in your email.

Return and Refund Assistance

Before shipping merchandise back to us, please contact our team for instructions. Our Return and Refund Policy explains the general requirements for return eligibility, refund processing, and replacement requests.

Sending a package to the return address without first receiving instructions may delay processing.

Shipping and Delivery Assistance

If a shipment is delayed, appears incomplete, or cannot be located, please provide your order number and any available tracking details. We will review the information and explain the options available for your particular situation.

Delivery estimates and tracking updates may depend on the carrier and fulfillment arrangements.

Business Correspondence

Written correspondence relating to Metro Gems Co. may be directed to the business address listed above. Please identify the purpose of your correspondence so that it can be directed appropriately.

The listed address is also the designated return address provided for the store. Customers should nevertheless obtain return instructions before mailing merchandise.

Privacy and Personal Information

If your inquiry involves personal information, please use the customer service email above and include “Privacy Inquiry” in the subject line.

We may need to verify your identity before responding to certain requests involving personal data. Requests will be handled in accordance with our Privacy Policy and applicable law.

Customer Service Commitment

We aim to handle customer inquiries with professionalism, clarity, and reasonable care. We seek to provide useful information, explain relevant store policies, and work toward fair resolutions when a purchase-related concern arises.

Response times may vary depending on inquiry volume, the complexity of the issue, and the information required to investigate a request. We do not guarantee a specific response time unless one is expressly communicated.

Thank you for visiting Metro Gems Co. and considering our products for your home and workspace.

Metro Gems Co.
TRADECOR BRANDON, LLC
4455 E Camelback Rd e 180
Phoenix, AZ 85018
United States

Contact Person: DEANDRE LAQUON YOUNG
Email: [email protected]
Website: https://www.metrogemsco.online/